Required skills

communication skills to

accurately seek and interpret user expectations of organisational products

determine and confirm work requirements using questioning and active listening as required

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to

make financial calculations

access and use appropriate software such as spreadsheets and databases

access internet information

literacy skills to read filter and interpret information relevant to the operational role from

publications

other financial organisation material

specialist information providers

media sources

judgement skills for forming recommendations in operational situations and identifying and considering economic environmental factors which affect financial services and markets

organisational skills including the ability to plan and sequence work

management skills for working effectively in a constantly changing environment and complying with industry and organisation legislative and regulatory requirements and policies

Required knowledge

organisational policies in terms of client service expectations

systems that can be accessed to obtain uptodate information on financial services products and competition

organisations products or those used by the organisation

products used by competitors that are similar to the organisations

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify the financial products an organisation and the market uses and providers

interpret the unique characteristics of a range of financial products

rate competitive products

determine the type of customers and customer needs financial products are best suited for

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

a range of financial products information

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

setting and reviewing workplace projects and business simulations or scenarios

accessing and validating third party reports

Guidance information for assessment

Organisation products may include:

Product and service characteristics may include:

Compliance implications may include:

Customer needs may include:

Systems may include:

Emerging trends may include: